Things learned the hard way #582,376

Never rely on anyone to be accountable.

(This statement is the kinder cousin to the corollary, "Trust no one.")

Earlier this week, I had spoken with my manager about an Issue. "I'm on top of it," he assured me. "Don't worry about it, I'll let the Senior Boss know I'm on it."

This morning, however, I received a terse email:

Yellow Gal,

It has come to my attention that [the Issue] was not resolved. I took care of it. In the future, please ensure that [the Issue] is resolved and update me on its status.

Thanks.
Senior Boss

Immediately after receiving the email, I called Senior Boss.

It rang twice before he picked up. "Hello, this is [Senior Boss]."

"Hi Senior Boss, this is Yellow Gal, how are you?"

"Fine."

I waited for him to ask how I was doing. After three seconds, I realized that wasn't going to happen, so I said, "I received your email. Manager told me he took care of the Issue, and would talk to you. I assumed he resolved it."

"Well he didn't," Senior Boss said. I could hear the irritation grating in his voice. "I understand what you're saying. But in the future, talk to me directly instead of just speaking with Manager."

"Understood" was what I should have said. "Okay!" was what I chirped.

There were a few seconds of subsiding silence. Then he proceeded to talk about other work matters.

So yeah. Even if it's your manager or someone you typically rely on, follow up. A tiny thought flitted through my mind that maybe I should have looped back to Senior Boss - but I didn't.

Listen to the tiny thought.